FAQ

General

Do I have to register with mytoy2u.com to make purchases?
No, you do not need to register with mytoy2u.com. But you need to be reseller or dealer of MY TOY's.

I have submitted inquiry but did not receive reply yet?
Your inquiry will be reply by our personnel as soon as possible, normally if inquiry did not reply after 3 working days, please contact us directly.

Who should I contact in regards to enquiries or complaints?
You can drop us an email at mytoy2u@gmail.com or call our customer care line at +603-8062 2090

Payments

What payment method is accepted for my order?
We accept payments via credit card (Visa and MasterCard) and FPX (online banking). FPX banks supported include Maybank, Alliance Bank, RHB, Hong Leong, CIMB, Bank Islam, AM Bank and Public Bank.

"Please note that your Payment is processed by Mobile88.com Sdn Bhd. (iPay88). The Name of Mobile88.com OR Mobile88.com Sdn Bhd will be shown on your Credit Card / Bank Statement and you will also receive a notification e-mail from iPay88 on this transaction."

What currency is accepted for my order?
All transactions on this Website are payable in Ringgit Malaysia (MYR).

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Shipping

What are the shipping charges?
Shipping charge depends on total order amount. Currently, we offer free shipping within Klang Valley for orders RM500 and above. Shipping charge will be advised and will be added into the order's final total.

COURIER RATES

Within Peninsular Malaysia/ Sabah / Sarawak:

(Click for more info)

* The above amount is not inclusive of 10% fuel surcharge, 10% handling charges and 5% GST
* No 5% GST for item posted from Langkawi and Labuan

How long does the shipping take?
Shipping time varies depending on location as well as stock availability. Orders will only be shipped after the payment has been cleared. Once the shipment is out, we will notify you the Shipment tracking number by e-mail. However, if we do not have the stock for the product(s), you will receive a notification from us.

Can orders be shipped to overseas addresses?
Currently, we only accept orders to be shipped within Malaysia only.

Can orders be shipped to anywhere within Malaysia?
Orders can be shipped to all addresses within Malaysia with the exception of P.O. Box addresses.

Can I change my shipping address?
Once your order has been submitted, you are not allowed to change the shipping address.

What happens if I am not at the delivery address to receive my order?
You will bear the shipping cost of further deliveries. No order cancellation and refund request is allowed at this stage.

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Order

How can I cancel my order?
We do not allow cancellations for orders that have been processed or shipped.

How can I find out whether my order was successfully processed?
You will receive notification via your registered email address.

How can I check the status of my order?
You can email to us at mytoy2u@gmail.com on order status.

Return & Refund Policies

Rules on Accepting Exchange of Goods

To exchange the Products, customers must aware of our "NO CASH REFUND POLICY" and must comply with these rules:

1. Request for exchange must be made to the Company within 5 working days of the receipt of the Product(s).
2. Authorization from the Company is required to initiate the exchange.
   
3. Item(s) to be exchanged must be in good and new condition and with all original packaging material and to be examined in order to determine its original packaging and condition. mytoy2u.com does not bear any sign of being used or consumed.
   
4. If Good(s) delivered and received do not match good(s) ordered, customers must immediately notify Customer Service within 5 working days of receipt.
   
5. Customer is required to submit the following at the time of exchange:
   • Copy of mytoy2u.com invoice / delivery notes.
     
   • Proof of payment.
     
   • Defective item.

Goods Exchange Procedures

1. Contact us immediately or within 5 working days of receipt to obtain an exchange authorization.
   You can contact us via:
   • Telephone No: +603-8062 2090
     
   • Email: mytoy2u@gmail.com
     (Please attach your picture of defective item and delivery notes.)
     
     
2. Send back the defective item to our HQ Office by POS or courier service and the cost shall be beared by the customer/sender.
   (Please bring back the defective item and invoice / delivery notes.)
   
   
3. The exchange must be the same product item or other product with same price. If the customer wishes to exchange for product with higher selling price, the customer is required to pay the top up. (Please take note that mytoy2u.com does not practice CASH REFUND POLICY.)
   
   
4. Once your request for exchange has been approved by us, we will be very happy to exchange the product for you immediately.

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